Fastener Express - Terms and Conditions
Last Updated: [08/29/2024]
Welcome to Fastener Express! By accessing or using our website ("Website") and making any purchases, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please take the time to read these Terms carefully. If you disagree with any part of these Terms, please do not use our Website or services.
Navigate to a Section:
1. General Terms
a. Agreement
By utilizing our Website, you acknowledge that you are entering into a legally binding agreement with Fastener Express.
b. Age Restriction
Our Website is designed for use by individuals aged 18 years and above. By using our services, you confirm that you meet this age requirement.
c. Modifications
Fastener Express reserves the right to alter, suspend, or terminate the Website or any part thereof at any time without prior notice. We may also amend these Terms periodically. It is your responsibility to review these Terms regularly to stay informed of any changes. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.
2. Payment Options
a. Credit Cards and Debit Cards
We accept payments through Visa, Mastercard, Discover, and American Express credit cards. Debit cards bearing the Visa or Mastercard logo can also be used as credit cards. Credit card payments are accepted for orders within the U.S., Canada, and select other countries.
b. Additional Payment Methods
In addition to credit and debit cards, we accept payments via PayPal, wire transfers, and ACH payments. For customers without a credit or debit card, payments can be made by money order, cashier's check, or personal check. Simply select the relevant payment method in our online order form. Please note that orders will be held until payment is received, and personal checks will need to clear before the order is shipped. All payments must be made in U.S. dollars.
Make checks payable to:
Fastener Express
Mailing Address:
Fastener Express
1612 S. Elk Lane
Santa Ana, CA 92705
3. International Orders
a. Payment Requirements
All international orders must be paid in U.S. dollars.
b. Shipping and Customer Responsibility
Shipping fees for international orders are non-refundable unless an error is made on our part. We cannot guarantee delivery of uninsured or unregistered packages for orders shipped outside the U.S. Once your order has been shipped, it becomes your responsibility. If you would like to have your package insured and registered, please specify this in the "Comments" section of your order form, and we will add the necessary fees.
c. Customs, Duties, and Taxes
Orders shipped outside of the U.S. may be subject to customs fees, duties, and taxes imposed by the respective local authorities. These additional charges, if any, are the sole responsibility of the customer and will not be reflected on your invoice.
d. Right to Decline Orders
Fastener Express reserves the right to decline any credit card orders if the address or payment information appears suspicious.
a. Processing Time for Orders
In most instances, we aim to ship your order on the same day if received before our daily cut-off time. Otherwise, orders are typically shipped the next business day, provided the items are in stock.
b. Handling Out-of-Stock Items
Our Website is updated daily to reflect current inventory levels. If an item you ordered is out of stock, we will notify you via email. If the delay is expected to be longer than a week, you can choose to keep the item on backorder or cancel it.
c. Shipping Methods
i. Standard Shipping (U.S.)
We offer free standard shipping on U.S. orders over $100. For orders under $100, a flat shipping rate of $7.95 applies. Orders under 1 lb typically ship via USPS First Class Mail, while orders over 1 lb or valued at over $100 ship via UPS Ground.
ii. Express, Second Day, and Next Day Air Shipping
Expedited orders will be processed and shipped the next business day. Orders placed with "Express Mail," "Second Day," or "Next Day Air" shipping options cannot be altered or canceled after they have been placed due to our priority processing procedures. These orders are subject to our standard return policy. Additional shipping fees may be required based on the size and quantity of the items purchased. The customer is responsible for any extra costs associated with premium shipping methods, including Second Day, Overnight, and Express services provided by FedEx, UPS, or any other carrier. For further information, please contact us at (714) 238-0016 before making your purchase.
5. Tax (California Residents Only)
For orders shipped to California addresses, a sales tax of 7.75% will be applied. No sales tax will be charged for orders shipped to other U.S. states or Canada. Any local taxes or duties on international orders are the customer's responsibility.
6. Orders and Returns
a. Product Information Accuracy
Fastener Express strives to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we cannot guarantee the accuracy of this information and reserve the right to correct any errors, inaccuracies, or omissions.
b. Custom Orders
All custom orders, including those for manufacturing custom parts or applying custom finishes such as black oxide, anodizing, adhesives, patches, and cut-off, are non-cancellable and non-returnable. Once production or processing has begun, the order cannot be altered or canceled.
c. Order Placement
When placing an order through our Website, you are making an offer to purchase products in accordance with these Terms. Fastener Express reserves the right to refuse or cancel any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraudulent activity. If your order is canceled, any payments made will be refunded.
d. Returns and Refunds
We accept returns for unused items within 30 days of delivery. Returns can be processed for store credit, exchange, or refund. Please be aware that shipping fees for Express Mail and international orders are non-refundable unless we made an error. To initiate a return, please contact us at sales@fastener-express.com to confirm the return eligibility. A 20% restocking fee and the original shipping charge will be deducted from any refund if the return is due to customer error.
Mail returns to:
Fastener Express
1612 S. Elk Lane
Santa Ana, CA 92705
7. Customer Service
a. Contact Information
For customer service inquiries, please email us at sales@fastener-express.com or call us at (714) 238-0016. Our phone hours are 7:30 a.m. to 3:30 p.m. Pacific Standard Time. We prefer email communication as we cannot offer full-time phone support.
8. Security
We prioritize your security. All credit card transactions on our Website are processed through a secure shopping cart system.
9. Privacy Policy
a. Mailing List and Privacy
Fastener Express is committed to respecting your privacy. We do not sell or share customer data and only collect personal information that you voluntarily provide to us. When you place an order, your information will be added to our mailing list for our newsletter. You may also subscribe to our mailing list directly on the Website. You may unsubscribe at any time through the link in our emails or by contacting us at support@fastener-express.com.
b. Data Collection and Use
Fastener Express values your privacy and is committed to safeguarding your personal information. For more details on how we collect, use, and protect your data, please review our Privacy Policy.
10. Intellectual Property
a. Ownership Rights
All content on the Website, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Fastener Express or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, display, perform, or otherwise use any content from the Website without our express written consent.
11. Copyright and Trademarks
a. Copyright
The entire content on this Website, including but not limited to text, graphics, and code, is copyrighted as a collective work under United States and other copyright laws and is the property of Fastener Express. The collective work includes works that are licensed to Fastener Express. Copyright 2003, Fastener Express, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copies of portions of this Website solely for the purpose of placing an order with Fastener Express or purchasing our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from different areas of the Website solely for your own non-commercial use or to place an order with Fastener Express. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this Website is strictly prohibited unless authorized by Fastener Express. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.
b. Trademarks
All trademarks, service marks, and trade names used on this Website are trademarks or registered trademarks of Fastener Express.
12. Warranty Disclaimer
This Website and the materials and products on this Website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, Fastener Express disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Fastener Express does not warrant that the functions contained on the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. Fastener Express does not make any warranties or representations regarding the use of the materials on this Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
13. Limitation of Liability
Fastener Express shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this Website or the performance of the products, even if Fastener Express has been advised of the possibility of such damages. Proper fastener connection design takes into account where and how fasteners are used. Considerations for special characteristics in materials, differences in materials being joined, unique or unusual environmental service or installation conditions, and the safety factors required by anticipated normal or short-term loading conditions must be made. Due to potential differences in specifications, applications, and interpretation of results, customers must make their own evaluation of the products to determine the suitability for their intended use.
14. Typographical Errors
In the event that a Fastener Express product is mistakenly listed at an incorrect price, Fastener Express reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Fastener Express reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Fastener Express shall issue a credit to your credit card account in the amount of the incorrect price.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of California, U.S.A., without regard to its conflict of law principles. You agree that any legal proceeding arising out of or relating to your use of the Website (including but not limited to the purchase of Fastener Express products) shall be brought exclusively in the state or federal courts located in California. Any cause of action or claim you may have regarding the Website (including but not limited to the purchase of Fastener Express products) must be commenced within one (1) year after the claim or cause of action arises. Fastener Express's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.
16. Term; Termination
These Terms are applicable to you upon accessing the Website and/or completing the registration or shopping process. These Terms, or any part of them, may be terminated by Fastener Express without notice at any time, for any reason. Provisions relating to Copyright, Trademarks, Warranty Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall survive any termination.
17. Notice
Fastener Express may deliver notice to you by means of e-mail, a general notice on the Website, or by any other reliable method to the address you have provided.
18. Miscellaneous
Your use of the Website shall be governed in all respects by the laws of the State of California, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the Website (including but not limited to the purchase of Fastener Express products) shall be in the state or federal courts located in California. Any cause of action or claim you may have with respect to the Website (including but not limited to the purchase of Fastener Express products) must be commenced within one (1) year after the claim or cause of action arises. Fastener Express's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. Fastener Express may assign its rights and duties under this Agreement to any party at any time without notice to you.
19. Use of Site
Harassment in any manner or form on the Website, including via e-mail, chat, or by the use of obscene or abusive language, is strictly prohibited. Impersonation of others, including a Fastener Express employee, host, or representative, as well as other members or visitors on the Website, is prohibited. You may not upload, distribute, or otherwise publish through the Website any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization.
20. Participation Disclaimer
Fastener Express does not and cannot review all communications and materials posted to or created by users accessing the Website, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, Fastener Express is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Website. However, Fastener Express reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark, or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Fastener Express at its sole discretion.
21. Indemnification
You agree to indemnify, defend, and hold harmless Fastener Express, its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.
22. Third-Party Links
In an attempt to provide increased value to our visitors, Fastener Express may link to sites operated by third parties. However, even if the third party is affiliated with Fastener Express, we have no control over these linked sites, all of which have separate privacy and data collection practices independent of Fastener Express. These linked sites are only for your convenience, and therefore you access them at your own risk. Nonetheless, Fastener Express seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).
23. Website Issues?
If you encounter any issues while using our Website, please contact us at sales@fastener-express.com.